ContactCenterWorld.com No Frontiers Newsletter

Monday, March 10th, 2008 - 11:14 pm - IT Newsletters

Go to ContactCenterWorld.com : Recommend this Newsletter to a Friend : Issue # 411 : Monday March 10, 2008

In This Week’s Issue:

Right Column:

Last Week at ContactCenterWorld.com
Monday	Call Center Services Provider In France Streamlines Infrastructure And Boosts Revenue
Tuesday	Customer Service in the Web 2.0 World
Wednesday	Brett Feldon – General Manager EMEA , VeCommerce – Reviews On 2007/2008
Thursday	Dave Stamm – President and CEO, Enkata Technologies On Reviews On 2007/2008
Friday	Is Benchmarking Against the Best Better Than Average?

Case Studies:

	Call Center Services Provider In France Streamlines Infrastructure And Boosts Revenue
	Danish Train Operator Gets Customer Service Back on Track
	SSE Improves the customer experience with Sabio speech-enabled application

See more case studies…

Technology Updates:

	Skywire Software Launches Enhanced Version Of Acclaimed Documaker Customer
	Olan Mills Brings Contact Center Into Focus With The Noble® Solution
	ASC Recording Suite Certified By Siemens

See more news…

Recent News:

	DATIX Works With Help Desk Institute To Deliver Service Excellence For Heal
	Astute Solutions Receives Allowance On RealDialog™ Patent
	Kidney Health Australia Selects Contact Centre Solution From Noble Systems

See more news…

Upcoming Events:

	European Contact Centre Week 2008
	Intelligent Contact Centres
	Call Center World Russia and CIS Business Forum and Exhibition

See more events…

Statistics
Which CRM initiatives have been implemented by the best centers in the world?*

What are the most popular features for making contact centers more comfortable?*

*Results taken from the Top Ranking Performers in the Contact Center Industry Global Benchmarking Study. Click here for more information.

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ContactCenterWorld News:
Top Ranking Performers in the Contact Center Industry Regional Finalists Have Been Announced

Top Ranking Performers in the Contact Center Industry Conference Dates Approach

The Top Ranking Performers in the Contact Center Industry Global Benchmarking Study is Available for Pre-Order

The Job Center is Now Open! Free Posting for All Members for a Limited Time

Check out our new Glossary of Terms

This Week’s Tip:
Make sure your agents are paying attention to detail and provide top quality service all the time. It’s the little things that make the difference such as sounding happy to take a call, being polite, letting the customer hang up first, asking if there is anything else they can do for the customer. It’s also making sure they log calls properly and provides you and your management team with accurate and timely feedback.

Contact Center Solutions:

Movers & Shakers SpeechCycle Names Vice President Of Sales To Expand Global Presence

Systech Solutions LTD.